Document Type


Publication Date



College of Physical Activity and Sport Sciences


Sport Management


Client loyalty is crucial to fitness centers. Studies have analyzed the relationship between different subjective variables and consumer behavior intentions in these types of sport services within fitness centers. Nevertheless, few are those who have studied the influence of such variables on objective measures like membership longevity. For this reason, the objective of this study was to examine a loyalty model by means of the relationship between perceived quality, satisfaction, and future intentions with regard to client loyalty. The study counted with 15820 client (8462 women and 7358 men) participants who answered an online questionnaire. A descriptive analysis, factorial confirmatory and multi-group analysis were conducted. The findings demonstrate a valid and reliable model where relationships among the variables are positive and significant, with differences among the groups according to the longevity of membership.

Source Citation

García Fernández, J., Gálvez Ruíz, P., Fernández Gavira, J., & Vélez Colón, L. (2016). A loyalty model according to membership longevity of low-cost fitness center: quality, value, satisfaction, and behavioral intention. Revista de psicología del deporte, 25(3), 0107-110.


That document is subject to a Creative Commons license. Total or partial reproduction is permitted, it was distributed, the public communication of the work and the creation of derivative works, always and how much is this distribution of the original work that regulates the original work.Creative Commons



To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.