Document Type


Publication Date



Eberly College of Arts and Sciences


Social Work


The issue of efficiency in human services parallels in many respects the principle that unicorns should receive fair treatment. People have paid lip service to the idea that human services should be delivered efficiently for most of the last century. Yet, in all of that time there has not been a single study published showing clearly whether a particular instance of service delivery was, or was not, efficient.The underlying issues involved in defining and measuring efficient service delivery are complex and difficult and administrators, boards and other stakeholders have typically done little more than pay lip service to the idea.



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