Document Type


Publication Date



Eberly College of Arts and Sciences


Social Work


This paper argues for wider recognition of general program indicators as evaluative criteria and sets forth four general dimensions of outcome measures that might serve as comparative evaluative indicators for a wide range of programs and services. Pragmatic problem-solving is outlined as a theoretical basis for an approach to such general indicators. The argument for general program indicators of problem presence, frequency, duration and severity is grounded in general problem-solving theory and is part of an evaluative study of a mental health crisis unit. Peace, defined as a problem-free interval, is offered as an example of a general program outcome indicator.

Source Citation

An earlier version of this paper was presented as Peace: Outcome Measurement and the Problem-Free Interval at the Annual Meeting of the Association of Voluntary Action Scholars, Washington DC. October, 1988.


This version is sub-titled "Inter-Program Evaluation and A General Outcome Measure".



To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.