Man, Machine and Money: at the Crossroads of AI, Data Privacy and Consumer Protection

Morgantown, WV

Artificial Intelligence is rapidly being adopted by businesses, firms, the financial sector, and other institutions that touch consumer’s everyday lives. AI brings with it the hope of more efficient markets, better consumer accessibility, and more accurate decision-making. However, AI is only as perfect as its creator, leaving it vulnerable to humankind’s foibles. This creates potential to exacerbate already existing biases, errors in judgment, and heuristic thinking. These issues can leave consumers gravely mischaracterized or injured without access to recourse. Accordingly, this panel aims to discuss the benefits, pitfalls, and insights about the intersection of AI and consumers’ legal rights.