Date of Graduation

2003

Document Type

Thesis

Degree Type

MS

Committee Chair

Rasphal S. Ahluwalia

Abstract

All business operations, either manufacturing or service, have certain processes they follow to accomplish their goals. These processes change with time due to financial performance, emerging market opportunities, or erosion of market share and they often need to be reengineered to improve their performance. This research aims to analyze and improve the product review process at the National Environmental Service Center (NESC). A supporting organizational structure is proposed. Process improvement was conducted by employee interviews, and a database was developed to integrate information flow between departments. The new software tool facilitates the workflow and helps to track, monitor, and manage various NESC operations. A feedback mechanism has been built in to ensure continuous improvement.

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